Gaya APA
Crucial Confrontations: Tools for resolving broken promises, violated expectations, and bad behavior. (2005).
New York:
McGraw-Hill.
Gaya Chicago
Crucial Confrontations: Tools for resolving broken promises, violated expectations, and bad behavior.
.
New York:
McGraw-Hill,
2005.
Buku.
Gaya MLA
Crucial Confrontations: Tools for resolving broken promises, violated expectations, and bad behavior.
.
New York:
McGraw-Hill,
2005.
Buku.
Gaya Turabian
Crucial Confrontations: Tools for resolving broken promises, violated expectations, and bad behavior.
New York:
McGraw-Hill,
2005.
Buku.