Gaya APA
Prinsip-Prinsip Total Quality Service. (2005).
Yogyakarta:
Penerbit Andi.
Gaya Chicago
Prinsip-Prinsip Total Quality Service.
.
Yogyakarta:
Penerbit Andi,
2005.
Buku.
Gaya MLA
Prinsip-Prinsip Total Quality Service.
.
Yogyakarta:
Penerbit Andi,
2005.
Buku.
Gaya Turabian
Prinsip-Prinsip Total Quality Service.
Yogyakarta:
Penerbit Andi,
2005.
Buku.