Gaya APA
Secret of Customer Relationship Management = Rahasia Manajemen Hubungan Pelanggan. (2003).
Yogyakarta:
Andi.
Gaya Chicago
Secret of Customer Relationship Management = Rahasia Manajemen Hubungan Pelanggan.
II.
Yogyakarta:
Andi,
2003.
Buku.
Gaya MLA
Secret of Customer Relationship Management = Rahasia Manajemen Hubungan Pelanggan.
II.
Yogyakarta:
Andi,
2003.
Buku.
Gaya Turabian
Secret of Customer Relationship Management = Rahasia Manajemen Hubungan Pelanggan.
Yogyakarta:
Andi,
2003.
Buku.